Linda colt leaves lowrance / navico !!!!!!!

Pounce

Letter from her son;

Wanted to let everyone know that after 21 years, Linda Colt has left Lowrance. She was actually forced out. Linda is my mother and it is in her best interest to quit. A couple of months ago she took some vacation time. She was called by a long time customer who had drove to Lowrance from out of town to get a unit repaired. He was shocked to find that the lobby was closed because mom was off. When mom found out she was mad and took it to her new boss, her new boss did not care and said she thought they should shut down the lobby. Mom was shocked as she had been giving thousands of Lowrance customers service in her lobby for 21 years. She escalated this to her bosses boss. Her bosses boss agreed with mom and disciplined moms new boss. Ever since that day her new boss has tried in every way to get mom out. Including 1) writing her up for working on her personal time. She found out that mom delivered a unit to a customer over the weekend and wrote her up for it. Truth is that mom worked 21 years without lunch breaks or 15 minute breaks, she went in at 5 am and left at 4 am yet she only turned in 40 hours every week. YOU WONT BELIEVE THIS. Last week she had a doctors appt, while she was out a long time customer came by and left a personal thank you card with Moms name on it with some guy named JOSH. Seems JOSH couldnt stand it so he opened the card and found a thank you card and a $50 gift card. Josh turned this in to Moms boss. The next day when mom returned to work, the customer called mom to see if she got her card, she said no that she had no idea what hes talking about, he said he gave it to Josh. So she asked Josh and found out he gave it to her boss. NEXT thing you know mom gets called in and written up for accepting a gift card. Keep in mind, she still to this day has not seen this card, yet she was written up for it. She was told it is illegal for any employee to get gifts from customers, she stated that she never received a gift. Funny thing is the next day, she had to hand deliver a weekends stay at Big Cedar that was given to another employee. Mom would never tell anyone about things like this. BOTTOM LINE, the Navico product is nothing near the quality that Lowrance was and mom takes it personal when she cant help a customer. She was crying every night and her Dr said she failed a stress test, her heart cant take it. Keep her in your prayers and GOOD LUCK to NAVICO..

RedAllison

Boy did Lowrance just screw the poodle front and center with that Einsteinian move!!!

I've never met Ms. Linda but she's GOTTA be somekinda wonderful lady because folks have been saying SHE was the only reason they kept using Lowrance for the last 10 years +. I wish her well and hope she gets her health in order first and foremost.

As for the rest of it... now MORE than ever, think black and yellow!!!

RA

TritonEd

Pounce I have dealt with your Mom for years. There has never been, in my dealing with companies, a better customer service person than Linda. Please tell her for me that she will be missed very much and a big thank you for all the help she provided me over the years.

I believe that Lowrance will regret the day they let her go.

You may tell her this is from Ed Metzger in Florida.

Pounce

[QUOTE=TritonEd;96714]Pounce I have dealt with your Mom for years. There has never been, in my dealing with companies, a better customer service person than Linda. Please tell her for me that she will be missed very much and a big thank you for all the help she provided me over the years.

I believe that Lowrance will regret the day they let her go.

You may tell her this is from Ed Metzger in Florida.[/QUOT

She is not my mom

This letter was written by JC Colt. He published it on another site, and wanted everyone to know how she was treated.

With that said; when I did talk to her I felt like she was my mom.

n2ratfishin

I'm looking to buy a side view finder in late 2010. I've heard some other things about Navico and Linda already helped me out with one faulty Lowrance 522. Hummingbird here I come!

If anyone who knows her or can post a way for us to get her a snail mail or email card please do so.

When she is ready someone "in the know" please let her know I remember those who took care of me and she has over the years. Anything she needs in the realm of Career Coaching is on me. I'll just need to know how to reach her when she is ready.

Mello Yello

If HB was smart they would be beating down her door to hire her and a great person on their side.

JeremyL

I hate to hear this, I guess I am done with Lowrance now. I purchased a iway500 automotive GPS 3 years ago. There is has not been one updated maps come out for it so I went and purchased a Garmin Nuvi. So if anyone wants a $700 paperweight I will let it go cheap !

fitzh2olures

She was the reason anybody ever got anything fixed on their units or replaced!!

Yeah, they really screwed up!

JeremyL

Send email here to let people know how you feel !

louis.chemi@navico.com

jeanine.coleman@navico.com

GregC · 11:33 PM

Son of a F----- bitch way to go Navico you idiots

you just let go your backbone and 2 hands and 2 feet walk out the door so you are screwed faced down

Linda is AWESOME

God what has corporate American become ??

we need to get a hit squad together and beat some sense in her supervisor

we love you Linda and thanks for all the help over the years you are missed

Igore67

While I've never had to call Linda, I've read numerous post by people she has helped. It's really a shame, because she was the product support.

Lowrance/Navico

Roddy

Thats just F--ing great. I have a structure scan coming in tomorrow to go with the unit Linda got them to send me after navico had made me wait on a repair for 3 months. I'm sure if I have any problems I won't get any service now.

203

Sad news for sure.

If Navico does not step up their CS department, they're in serious shape based on what I've heard over the years.

Thanks for your help, Linda. You defined customer service!!

Stickbait

I sent an e mail to Lowrance and told them they were nuts.

PumaDave

Wow talk a bout stupidity on Lowrances part

Looks like my decision was just made easier for my new electronics. Hello HB